Your questions, answered.
At Neat Nest Cleaning Services, we believe in transparency and making your experience as smooth as possible. Here you'll find answers to the most common questions about our domestic cleaning services, designed to give you peace of mind and help you enjoy a cleaner, calmer home. If you don't find what you're looking for, please don't hesitate to contact us directly.
Frequently asked questions
We understand that inviting cleaners into your home comes with questions. We've compiled our most frequently asked questions to provide you with all the information you need, highlighting our commitment to quality, trust, and a truly spotless finish.
How much does a clean cost?
Our cleaning costs vary depending on the size of your home and the specific services required. We offer transparent pricing with no hidden fees. Please visit our pricing guide or contact us for a personalised quote.
What's included in the cleaning?
We offer comprehensive domestic cleaning services. Our standard cleans cover all essential areas, and we can tailor services to your specific needs. We focus on cleaning 'beyond the obvious' to ensure a truly cared-for home. Details can be found on our our services page.
Do I need to be at home when you clean?
No, you don't need to be present. Many of our clients provide us with access (keys or codes), allowing them to return to a sparkling clean home without interruption. We are completely trustworthy and respectful of your space.
Are you insured and DBS checked?
Yes, absolutely. For your complete peace of mind, Neat Nest Cleaning Services is fully insured, and all our staff are DBS checked. Your home and belongings are safe in our hands.
How do I book a clean with Neat Nest?
Booking is easy and flexible! You can reach us via phone at [[phonenumber]], email at [[email]], or through the contact form on our website. We'll discuss your needs and confirm your appointment promptly.
How often should I book a clean?
The frequency of cleaning depends on your lifestyle and home. We offer weekly, bi-weekly, monthly, or one-off deep cleaning services. We can help you determine the best schedule for your needs.
Do you bring your own cleaning products?
Yes, we bring all our own professional-grade cleaning products and equipment to ensure a high-quality, efficient clean every time.
How long will a clean take?
The duration of a clean varies based on the size of your home and the specific services requested. We provide an estimated timeframe when you book.
Can you clean homes with pets or children?
Yes, we are experienced in cleaning homes with pets and children. We use safe, effective products and are mindful of your family's needs, creating a comfortable environment for everyone.
What makes Neat Nest Cleaning different from other companies?
We clean beyond the obvious. Clients immediately notice the difference – a house that feels truly cared for, not just 'tidy enough'. Our non-judgemental, supportive approach, combined with consistent high standards, makes us stand out. We clean like it's our own home.
Will I feel judged about the state of my home?
Absolutely not. We understand life gets busy, and our priority is support, not criticism. We are completely non-judgemental and respectful of your home, no matter its current state.
Can I trust Neat Nest Cleaning in my home?
Trust and reliability are at the core of our service. We are fully insured, trained, and professional. We treat your home with the utmost care, respect, and attention, just as we would our own.
Will anything get broken or moved?
We treat your home like our own, handling items carefully, tidying up after ourselves, and respecting your space. We are meticulous and attentive to detail to ensure nothing is misplaced or damaged.
What if my schedule changes?
We're pretty flexible and responsive. We offer clear communication and work with you to accommodate changes in your schedule, understanding that life happens.
How do payments work?
Prices are explained upfront – no hidden fees. We accept cash after the clean or bank transfer. We aim to make the payment process as straightforward as our cleaning service.
Do I need to prepare my home before you arrive?
There's no pressure! You don't need to tidy everything before we arrive. We're here to help, and we're accustomed to cleaning even 'lived-in' homes.
How do you access my home?
You can provide keys, access codes, or be present for the clean – whatever works best for your lifestyle and ensures a smooth process. Your convenience is our priority.
How do you ensure consistent quality?
We maintain consistent high standards by cleaning every home as if it were our own. Our professional training, attention to detail, and commitment to excellence guarantee a stress-free and reliable service every time.
Ready for a cleaner, calmer home?
We hope these FAQs have answered your questions and given you confidence in Neat Nest Cleaning Services. Our goal is to provide you with a stress-free experience and a home that truly shines. Let us take care of the cleaning, so you can enjoy more of what matters.